Even though the subscription economy has grown by a whopping 435 percent in the last 9 years, merchants operating in high-risk verticals still face a lot of challenges. A major issue they face is high cancellation and chargeback rates and these chargebacks can be a concern for a credit card processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.....
Your current merchantA business that accepts credit cards for goods or services. services provider can terminate your merchantA business that accepts credit cards for goods or services. account because of high chargebackThe act of reversing a sale made by the merchant. This can happen for many reasons including procedural and fraud. The process usually begins with a dispute from the cardholder. rates. Sometimes, it may even appear that they have terminated your merchantA business that accepts credit cards for goods or services. account for no apparent reason. Either way, if you’re a business that runs on auto-bills, you’re left without a payment processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... to handle them.
If not done carefully, securing a new credit card processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... can lead to accusations of transactionAn act between a seller and a cardholder that results in either a paper or an electronic representation of the cardholder’s promise to pay for goods or services received from the act. The action between a cardholder and a merchant that results in financial activity between the merchant and cardholder’s account.... laundering. This article will explain the reasons your payment processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... might drop your account, how to avoid transactionAn act between a seller and a cardholder that results in either a paper or an electronic representation of the cardholder’s promise to pay for goods or services received from the act. The action between a cardholder and a merchant that results in financial activity between the merchant and cardholder’s account.... laundering, and how to get back to business—fast.
What is TransactionAn act between a seller and a cardholder that results in either a paper or an electronic representation of the cardholder’s promise to pay for goods or services received from the act. The action between a cardholder and a merchant that results in financial activity between the merchant and cardholder’s account.... Laundering?
Let’s say a business has its merchantA business that accepts credit cards for goods or services. account terminated by a processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... because the chargebackThe act of reversing a sale made by the merchant. This can happen for many reasons including procedural and fraud. The process usually begins with a dispute from the cardholder. percentage has become too high. In order to keep the business running, its owner takes the remaining auto-bill accounts over to a new processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services..... But rather than informing the new processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... that these are rebill accounts who signed up in the past, merchants often claim that these charges are from new customers. This practice happens very often in the high-risk ecommerce space. If the merchantA business that accepts credit cards for goods or services. sneaks this by the processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... and gets the account running, they will often immediately get into chargebackThe act of reversing a sale made by the merchant. This can happen for many reasons including procedural and fraud. The process usually begins with a dispute from the cardholder. trouble, which when compounded by the fact of the transactionAn act between a seller and a cardholder that results in either a paper or an electronic representation of the cardholder’s promise to pay for goods or services received from the act. The action between a cardholder and a merchant that results in financial activity between the merchant and cardholder’s account.... laundering (which a good processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... will almost always discover) they can be terminated again very quickly.
This often happens in the nutraceutical space. For example, a merchantA business that accepts credit cards for goods or services. could start a business selling vitamins and put their clients on an auto-charge. Soon the clients aren’t happy with the vitamins or the auto-bill arrangement and start putting chargebacks on their card for the product. When there are too many chargebacks, the credit card processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... terminates the merchant’s processing. Then the merchantA business that accepts credit cards for goods or services. finds a new processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... – it becomes transactionAn act between a seller and a cardholder that results in either a paper or an electronic representation of the cardholder’s promise to pay for goods or services received from the act. The action between a cardholder and a merchant that results in financial activity between the merchant and cardholder’s account.... laundering when the nutraceutical company does not disclose the genuine history of its auto-bill list and rate of chargebacks to its new processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.....
What is Rebilling?
Rebilling or auto-billing occurs when a merchantA business that accepts credit cards for goods or services. charges customers for services or goods on a recurring and pre-planned basis. Customers can be rebilled on a weekly, bimonthly, or monthly basis. Clients must consent to the rebilling during the first purchase. After that, subsequent charges happen automatically. Most subscription businesses use rebills to collect payments.
Why Does It Matter If a Charge is a Rebill or a New Order?
It’s critical for the smooth operation of payments systems (and it’s required by card brands and processors) that all rebills run under the original merchantA business that accepts credit cards for goods or services. account (MIDA number that numerically identifies each merchant to the merchant processor for accounting and billing purposes.) where the original order was placed – unless special arrangements are made. It’s important to understand that a rebill relationship is in a sense a contractual relationship between the customer and the merchantA business that accepts credit cards for goods or services., where the customer agrees to be billed each month or quarter. But the customer made that agreement in connection with a specific merchantA business that accepts credit cards for goods or services. account. So if that merchantA business that accepts credit cards for goods or services. account is terminated, it’s not appropriate to simply shift those bills to a new merchantA business that accepts credit cards for goods or services. account that never had that agreement with the customer.
In addition, processors like NMA who work with managed-risk companies such as nutraceuticals have robust risk modeling systems, and we have an understanding of the typical lifecycle of a nutraceutical customer. TransactionAn act between a seller and a cardholder that results in either a paper or an electronic representation of the cardholder’s promise to pay for goods or services received from the act. The action between a cardholder and a merchant that results in financial activity between the merchant and cardholder’s account.... laundering affects the accuracy of these models, often forcing the processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... to terminate the merchantA business that accepts credit cards for goods or services. account.
But I’m Running a “Clean” Business!
Many processors see all “high riskA merchant that is considered a high risk based upon the credit, product, method, ticket size or volume. Examples of high risk merchants are telemarketing, adult and travel related industries.” merchants as the same. Because there are unscrupulous high-risk merchants out there, many processors assume that every merchantA business that accepts credit cards for goods or services. is like that. At NMA, we recognize that there are good and bad operators in every business model, and there’s no reason to make assumptions. That’s why every account is evaluated personally and individually – we call this “payments made personal”.
So while the most common reason a merchantA business that accepts credit cards for goods or services. might be terminated and need a new processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... is excessive chargebacks, it’s not the only reason. So there can in fact be circumstances where a merchantA business that accepts credit cards for goods or services. needs a new merchantA business that accepts credit cards for goods or services. ID (MIDA number that numerically identifies each merchant to the merchant processor for accounting and billing purposes.) and has a legitimate need to continue rebilling its happy customers who want to continue receiving the product.
Here are some other reasons why an account can be terminated where the merchantA business that accepts credit cards for goods or services. is not behaving badly, and how NMA can help.
Industry changes
Businesses in industries that processors consider high-risk can have their merchantA business that accepts credit cards for goods or services. accounts terminated because of regulatory changes. For example, in 2019, many businesses in the CBD niche found themselves without a payments processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... after Elavon decided to stop serving them. Similarly, online tobacco and alcohol merchants have suffered the same fate due to frequent bad press that makes them “reputational risks” for processors.
Internal changes
Credit card processors frequently assess their portfolios for risk. If they see an industry that makes them less money than others and also carries a higher percentage of chargebacks, they might drop every company within that industry without warning. In the managed-risk space this is sometimes referred to as a “MIDA number that numerically identifies each merchant to the merchant processor for accounting and billing purposes. purge” because merchants are dropped only because of their category, not because of anything specific wrong with their business.
Sometimes, this happens because of changes in internal leadership. The new team may have a low appetite for risk and liability. Now, these merchants who have a legitimate business with good auto-bill clients think they don’t have anywhere to turn.
Ultimately this is one way that NMA is different from other processors. We’re deeply committed to the managed-risk space, and we never purge – we assess every business on its individual merits.
If you’re been dropped by your processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... in spite of having chargebacks under control, that still doesn’t mean you’re free to move your rebills – moving those onto a new processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... might still be transactionAn act between a seller and a cardholder that results in either a paper or an electronic representation of the cardholder’s promise to pay for goods or services received from the act. The action between a cardholder and a merchant that results in financial activity between the merchant and cardholder’s account.... laundering if not handled carefully.
Lack of analysis in the beginning
In other cases, payment processors don’t do a thorough analysis when a business first signs up for the service. This is a very common issue with “big box” processors who essentially “auto-approve” new accounts. The strategy seems to be to approve everyone, and then only do the real underwriting after the fact, and quickly terminate any businesses that don’t fit the processor’s desired risk profile. As soon as the business becomes successful and their sales volume increases, the business gets flagged. The processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... then realizes that the business is in a category they don’t support or they consider too high-risk. Now, a business that did nothing wrong is without a processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.....
We feel this is disingenuous and a poor business practice – at NMA we carefully evaluate every merchantA business that accepts credit cards for goods or services. to make sure the relationship is a fit before we start them processing.
What Should You Do If You Need To Change Credit Card Processors?
If you face termination of your merchantA business that accepts credit cards for goods or services. account, there are steps you can take to switch credit card processors fast.
Find out why you were terminated
Contact your merchantA business that accepts credit cards for goods or services. services provider to find out they terminated your account. This information will help you decide the best course of action. If your account was terminated because of high chargebackThe act of reversing a sale made by the merchant. This can happen for many reasons including procedural and fraud. The process usually begins with a dispute from the cardholder. rates then you need to institute measures that will prevent future chargebacks. If your merchantA business that accepts credit cards for goods or services. account was in good standing but was still terminated because you operate in a high-risk industry, you need a payments processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... like NMA that regularly works with high-risk businesses.
Collect your account statements
Next, collect your merchantA business that accepts credit cards for goods or services. account statements for the last six months. You can download this information directly from your processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... account, assuming you can still access it. In situations where you cannot access your account, send a formal request to your previous processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... so that they can share the information with you. You will need these statements when applying for a new payment processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services..... They will use it to assess the health of your merchantA business that accepts credit cards for goods or services. account.
Store your auto-bill data safely
Store data about your subscriptions and rebills in a way that meets all Payment Card Industry (PCI) standards. This makes it easy for you to migrate this data to your new payments processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... (with their permission) and start collecting payments again.
How NMA Helps Small Businesses That Have Been Dropped By Their Current ProcessorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services....
One way NMA is different is that we do have the ability, under specific circumstances, to accept auto-bills moving from another processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services..... If you come to NMA and explain your situation, NMA will do an assessment of your business and consider taking over your processing. If you’re running a clean business and have nothing to hide – and if you’ve been dropped by another processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services.... due to no real fault of your own – then NMA may be a great option for you.
There are several benefits of using NMA to process your rebills. They include:
- ChargebackThe act of reversing a sale made by the merchant. This can happen for many reasons including procedural and fraud. The process usually begins with a dispute from the cardholder. prevention using Fraud Wrangler. This proprietary AI-powered software forecasts, prevents, and fights chargebacks. You get alerts about transactions that are likely to be chargebacks which gives you a chance to prevent them. Additionally, disputes are automatically refunded. This prevents chargebacks from happening in the first place. This feature is vital in the managed-risk space, as chargebacks are the biggest issue that subscription businesses face.
- MerchantA business that accepts credit cards for goods or services. ID preservation through real-time information about the status of your account. Fraud Wrangler has a comprehensive dashboard where you can view all your transactions and chargebacks. You will receive status updates and forecasts about your account via email ensuring that you have a clear picture of where your account stands.
- Expert support. NMA has been in the subscription and high-risk industries for more than a decade. We will help you grow faster without extra stress because We Work For You®.
- Customized and cost-effective solutions that are tailor-made to fit your specific business needs.
Grow Your Subscription Business
If your merchantA business that accepts credit cards for goods or services. account has been closed by your processorA large data center that processes credit card transactions and settles funds to merchants. A processor connects to the merchant on behalf of an acquirer via a gateway or POS system to process payments electronically. Processors edit and format messages and switch to bankcard networks. They provide files for clearing and settlement and other value-added services...., don’t lose hope. With the right plan, NMA can help you process your auto-bills without the fear of transactionAn act between a seller and a cardholder that results in either a paper or an electronic representation of the cardholder’s promise to pay for goods or services received from the act. The action between a cardholder and a merchant that results in financial activity between the merchant and cardholder’s account.... laundering. NMA is the merchantA business that accepts credit cards for goods or services. account that Works For You®. Reach out to us so that we can help you get back to business.