TEMECULA, Calif., Feb. 13, 2017 — National Merchants Association, a global merchant advocacy group and bankcard leader, today announced that Brian Randolph would assume the position of Chief Operating Officer.
Randolph has served in the role of Chief Technology Officer and Partner since joining NMA in 2009.
“I am thrilled and humbled to embark on this new challenge,” Randolph said. “I am very proud of everything we have accomplished here during my time with NMA. As we continue to grow and evolve as a company there will be new obstacles ahead. I look forward to meeting those challenges head-on, and – with the help of our amazing team of employees here at NMA – I am confident we will continue on this path of consistent growth.”
Randolph is tasked with guiding the execution of the company’s vision through and managing the day-to-day activities of the company. NMA has seen explosive growth in the last four years, experienced revenue growth of 800%, and the hired more than 85 new employees in the last year alone.
“One of the most rewarding accomplishments we’ve experienced has been putting the right people on the right seat on the bus,” said NMA Chief Executive Officer and Founder Heather Petersen. “I am confident in Brian’s ability to lead our daily operations from the right seat on NMA’s bus.”
Randolph assisted Petersen in developing NMA’s proprietary merchant account optimization software that became the differentiator between NMA and its competitors and propelled the company’s growth.
Randolph also assisted with the development of NMA’s groundbreaking Chargeback Control Platform (CCP) which launched in October 2016. This innovative product automatically intercepts inbound disputes before they become chargebacks, and is integrated with LimeLight CRM, NMI gateway and others. Because it is integrated at the processor level, CCP can conduct real-time refunds – protecting the end customers while helping to mitigate chargebacks for merchants.
Randolph holds a Bachelor of Arts degree in Music Industry and Technology (Recording Arts) from California State University, Chico. He has been an ETA Certified Payments Professional™ (ETA CPP™) since 2013, and frequently attends industry trade shows and conferences such as the ETA Strategic Leadership Forum, annual Transact conference, and Transact Tech, the forum for financial technology evolution.
About National Merchants Association
National Merchants Association is a global merchant advocacy group and a leader in merchant services dedicated to helping merchants and agent partners grow their businesses by generating sales opportunities and maximizing profits. National Merchants Association works on behalf of businesses to eliminate the unnecessary and unreasonable fees associated with accepting electronic transactions as well as provide the products and services to help them continue to be successful. Visit www.NationalMerchants.com or call 866-509-7199.
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